2019 Agenda

June 25, 2019
  • 7:45 AM
    Registration and Breakfast
  • 8:30 AM
    Opening Comments from the Chair
    Mallory O’Connor
    Senior Advisor – Workplace Experiences, Habanero Consulting Group
  • 8:45 AM
    Keynote Address
    Is Your Organization Prepared for the Employee Experience Revolution: Deciphering the Phenomenon and Latest Trends
    Luciana Duarte
    VP, Global Head of Employee Experience, HP

    With an improved economic outlook and organizations shifting their focus on retaining the best talent, the need for enhanced employee experience is being felt more than ever. In this session, understand why employee experience is being dubbed as the most important recent change in HR and what your organization can do to better prepare for the future.

    Take away tips to:

    • Implement the basic rules of employee experience in your organization
    • Effectively integrate employee experience over different organizational sectors
    • Understand the newest tools to enrich employee experience

    Recognize the latest trends and rules for effective employee experience implementation at your workplace

  • 9:30 AM
    Panel Discussion: Building an EX Plan
    How to Guarantee the Success of Your EX Initiative with the Right Strategy and Implementation
    Alana Free
    Vice President, People and Culture, GoodLife FITNESS
    Natassa Zervopoulos
    Director of Employee Experience - Canada, Venterra Realty
    Mallory O’Connor
    Senior Advisor – Workplace Experiences, Habanero Consulting Group

    For your employee experience strategy to succeed, you need to have a clear development and implementation plan. Create a roadmap to take employee experience from aspirational to actual in your organization. Develop a practical strategy to:

      • Assemble a diverse set of experts to form your team
      • Gain buy-in from executives, line managers and front-line workers
      • Measure and assess the results of your plan

    Create an actionable strategy to make employee experience a priority in your organization.

  • 10:15 AM
    Showcase: Mental Health
    Creating a Culture of Mental Health that improves the Employee Experience
    Terri Storey
    CEO and Co-Founder, Snapclarity
    Mental Health in the workplace is a growing problem that costs companies of all sizes significant time, money and productivity. 1 in 5 employees will personally experience a mental health problem or illness each year and nearly half of them will not get the care that they need. Virtual care technology such as Snapcalrity is revolutionizing the way employees access mental healthcare in the workplace improving their engagement. Key takeaways from the session include:
    ·         Elements of a winning workplace mental health strategy
    ·         How to engage employees in their mental health with technology
    ·         How to improve your benefits offering to meet the mental health care needs of employees
  • 10:30 AM
    Mid-morning Networking Break
  • 11:00 AM
    Case Study: RBC
    Delivering engaging employee experiences through Technology
    Deenah Patel
    Senior Director – Employee Experience, RBC
    Adam Carter
    Senior Director – Human Resources, RBC
    Due to the changing economy and ways to get things done, technology has become an integral part of ways to delight clients, engage employees and deliver better experiences overall. That means that many of us are pursuing Tech talent to help us achieve business results. RBC will share how they take a humanistic approach engaging Tech Talent to deliver differentiated experiences that lead to attraction and retention across the organization. Takeaways from this presentation include:
    • How RBC defines and aligns to employee experience across the organization
    • Scenario examples of Tech Talent needs and how RBC is approaching them
    • Tech using journey mapping to deliver better experiences
  • 11:30 AM
    Case Study: Branding
    How to Use Your Employee Experience Program to Cultivate Passion and Enhance Your Brand from the Inside-Out
    David Orzolek
    VP – Employee Experience, Driveline Retail Merchandising

    If motivated and well looked after, your employees can be your company’s best brand ambassadors. The challenge is how to engage your employees to cultivate a sense of loyalty and build your brand from the inside-out.

    Understand how to:

      • Create a favourable employee experience which enhances your brand
      • Use available tools to create a wholesome employee experience
      • Create reward programs to motivate your employees

    Use your employees as brand ambassadors to enhance your brand reputation.

  • 12:00 PM
    Leadership Panel
    North America’s Most Loved Companies: From Purpose to Action – Creating an Exceptional Employee Experience Strategy
    Karen Niparko
    Executive Director – Office of Human Resources, City and County of Denver
    Fara Alimohamed
    Sr. Manager – Internal Communications, McDonald’s
    Tom De Iulis
    SVP – Product & Strategy, Venngo
    Mallory O’Connor
    Senior Advisor – Workplace Experiences, Habanero Consulting Group

    Hear the leaders in employee experience on their journey to number one. Understand what generated levels of retention, loyalty, advocacy and productivity that surpassed other companies. Discover the approaches that set them apart and benchmark your company so you can implement their proven strategy in your organization.

    Take away insights to:

      • Generate loyalty and increase retention
      • Respond to employee concerns
      • Turn your employee into advocates for your brand

    Benchmark your company to set yourself apart as an excellent employer.

  • 12:45 PM
    Networking Lunch
  • 1:45 PM
    Case Study: Millennial Factor
    How to Offer a Better Experience to the Millennials and Drive Your Business
    Natassa Zervopoulos
    Director of Employee Experience - Canada, Venterra Realty
    Today’s workforce wants innovation, transparency and freedom at their workplace. The Gen Y is driven by values and behaviour rather than policy manuals. The good thing is that creating a new-age workplace not only works for the millennials but for just about anybody. After this session, take back to your office a plan to:
    ·         Enhance your workplace culture that is right for everyone
    ·         Better engage the millennials and drive your business
    Understand what works and what doesn’t when creating a wholesome employee experience Understand the nuances of a modern day workplace and how to create a gen y EE plan 
  • 2:15 PM
    Interactive Session:
    Birds of a Feather

    Gain insights from your industry peers and benchmark your organization against others in this interactive session. Delegates will be divided into informal discussion groups centred on a variety of topics related to employee experience. Topics to be discussed include:

      • Compensation & Benefits
      • Technology
      • Learning Culture
      • Millennial Engagement

    Flock together to brainstorm innovative approaches to your most pressing challenges

  • 2:45 PM
    Networking Break
  • 3:15 PM
    Vendor Showreel

    The market today is brimming with employee engagement solutions. But, which one is the best for your organization, and which can offer you exactly what you need at the best price possible? In this highly engaging and interactive speed marketing session, hear from vendors on why their product is the best!

  • 4:00 PM
    Panel: Strategy
    Establish a Strategy that Begins with an Ideal Candidate and Turns Into a Lasting Employee Experience
    Joshua Mitchell
    Director, Talent Brand Strategy + Employee Experience, Regeneron Pharmaceuticals
    Kim Orszulak
    HR Lead , Shopify
    Yee Makowich
    VP of Talent, Cossette Communication
    Sheona McGraw
    CEO & Workplace Culture Specialist, Cloud 9 to 5

    An ideal employee experience strategy begins right from acquiring the right talent. Create a corporate culture that enriches the overall experience throughout an employee’s lifecycle within an organization. Take back strategies to:

      • Develop ideal experiences that start right from the onboarding process
      • Understand how to attract and retain the right and bright talents
      • Identify why creating a wide-ranging employee experience matters

    Understand how to create the ideal experience throughout an employee’s lifecycle.

  • 4:45 PM
    Conference Adjourns to Day Two
  • 4:50 PM
    Evening Executive Reception
June 25, 2019
June 26, 2019
  • 7:45 AM
    Registration and Breakfast
  • 8:30 AM
    Opening Comments from the Chair
    Mallory O’Connor
    Senior Advisor – Workplace Experiences, Habanero Consulting Group
  • 8:45 AM
    Build an Effective Employee Experience Specific to Your Workplace
    Stacie Barrett
    Director of Internal Communication,, Domino’s
    The first step in creating an amazing workplace and a great employee experience is to understand and connect people with your mission. Since every company has a different culture, it is important to understand what makes you unique and to connect employees to the company’s purpose and how they can strive together to meet company goals. Take away valued insights on:
    ·         How to accurately understand your company culture
    ·         Highlighting commonalities across various business divisions to strengthen culture
    ·         Creating employee unity through enterprise-wide communication
    ·         Humanizing and engaging the workforce via storytelling

    Create a great employee experience by unifying everyone under one powerhouse culture.


  • 9:20 AM
    Case Study: IBM
    Feedback is a gift. Honour it by developing actionable insights that truly make a difference.
    Tanya Liblik
    Employee Experience Leader, IBM Canada

    We ask employees to share their hearts and minds and owe it to them to turn feedback into action. Operationalizing pulse survey data is daunting, and numbers tell us only so much. Discover three steps to make the most of what your organization is telling you and deliver an exceptional employee experience.

  • 9:50 AM
    Networking Break
  • 10:15 AM
    Showcase: Workplace Mindfulness
    Corporate Mindfulness For Stress Reduction
    Kayla Kozan
    Founder, Peak Wellness
    Research shows that employees need more mental health and stress management support than ever. The fastest growing wellness trend in North America, mindfulness meditation, is an accessible and proven method for reducing occupational stress. Learn from this session how:
    ·         Mindful employees are better equipped to handle day-to-day stress without taking a leave of absence
    ·         Meditation training curbs tendency for distraction, strengthening our ability to concentrate and problem-solve
    ·         Mindful employees improve morale
  • 10:45 AM
    Case Study: Leadership
    How to Get Leadership to Champion Your EX Agenda
    Gil Cohen
    Director – Employee Experience, Highvail Systems
    Bradley Brodkin
    CEO, Highvail
    Without leadership support, an EX initiative is doomed to failure. Leadership needs to more than just “buy in” to EX, they need to drive it. Join Gil and HighVail’s Founder and CEO, Bradley Brodkin as they discuss the business value derived from the Employee Experience agenda – both philosophically and practically from their first-hand experience. In this session, understand:
    • The strategies that drive leadership championship
    • Best practices to optimize outcomes
    • Approaches to market EE to the entire organization
  • 11:15 AM
    Panel: Surveys
    Unraveling the Engagement Conundrum: Utilizing Surveys to Better Measure Employee Experience
    Mark Edgar
    SVP – Human Resources, RSA Insurance
    Rob Catalano
    Chief Engagement Officer, Work Tango
    Jamie Danziger
    COO, IQ Partners
    Laura Nesbitt
    Senior Manager, Transformational Change, Deloitte
    Surveys are an important tool to measure employee engagement and thus take corrective action, if required. The panel will explain how to best use different survey techniques, analyze data and exploit the results for further enhancing your employee experience program. Take away insights on:
    ·         The latest techniques available to conduct a modern-day employee engagement survey
    ·         Creating an effective survey questionnaire that delivers results
    ·         Understanding the survey results and measuring employee engagement
    Create effective surveys and utilize them for enhancing your employee experience program 
  • 12:00 PM
    Re-imaging HR to Drive Your Employee Experience
    Travis McGill
    Manager – People & Culture, Ubisoft

    With the business landscape continuing to evolve at a rapid pace, it’s time to revolutionize the function of HR and rethink its value proposition. This talk focuses on revisiting some of the core functions of human resources and realigning them to shape a positive employee experience.

    Takeaways from the session include:

    • Why it’s important to create your own best practices
    • Implement a feedback-loop culture in your organization
    • Concentrate on shifting from policies to people

    How to use heart-based decision making to revolutionize your company culture

  • 12:30 PM
    Networking Lunch
  • 1:30 PM
    Industry Expert: FINASTRA
    Dream big, Light fires & Create a moment
    Sharon Doherty
    Chief People Officer, Finastra
    Join Finastra’s Chief People Officer Sharon Doherty for an engaging and passionate keynote on her journey to put Diversity & Inclusion at the forefront of organizational strategy. Sharon has worked with Boards to leverage D&I as a driving force in digital transformation, a differentiator for their employee value population, and as an enabler in moving to a Purpose Led organization. Hear how she lead Vodafone’s world class award winning program and plans to lead Finastra on an incredible journey as they set out to be the most loved, inclusive and diverse employer in fintech.
  • 2:00 PM
    Expert Talk: Rewards & Incentives
    Exploring Rewards, Incentives and Acknowledgement Techniques that Make a Difference
    Leslie-Ann Vezina
    Director, Employee Travel and Recognition, Air Canada
    Rewards and incentives have been used as an effective means to boost employee morale for many years. In this panel, discover the most efficient ways of using rewards, incentives and acknowledgement techniques and understand how to deploy those within your organization. Discover innovative means of:
    ·         Using acknowledgement tools to cultivate camaraderie and a positive work culture
    ·         Rewarding your employees to enhance commitment and perseverance
    ·         Efficiently transmitting employee engagement case studies

    Create an effective rewards, incentives and acknowledgement program to enhance employee experience

  • 2:30 PM
    Workplace Culture
    Culture as the driving force behind Employee Engagement and Experience
    Julie Coutts
    Sales Manager – Talent Solutions, LinkedIn

    Culture is something that we take pride in at LinkedIn.  We know that a company’s culture is more than a set of guiding principles; it is brought to life by the employees who exemplify it on a daily basis.  Learn how engaging your Culture champions can help created a ripple effect around your unique organizational culture.

  • 3:00 PM
    Networking Break
  • 3:15 PM
    Panel: ROI
    Create an Amazing Employee Experience that Resonates with Employers and Delivers a Tangible Return On Investment
    Luciana Duarte
    VP, Global Head of Employee Experience, HP
    David Orzolek
    VP – Employee Experience, Driveline Retail Merchandising
    Jessica Rockwood
    VP, AI for IT, Data and AI, IBM

    While creating a great workplace by investing in your employees is a great idea, but its importance, at times, can be undermined with profitability taking priority. However, the ability to show tangible return on investment can get the bosses interested. This panel will explore the ways to create an employee experience that is perfect for the employees and fattens the bottom line.

    Develop a strategy to:

      • Create the perfect employee experience plan for employees and employers
      • Measure the ROI of a well executed employee experience program
      • Understanding the platforms that resonate with your employees

    Develop and execute perfectly conditioned EX programs that deliver ROI.

  • 4:00 PM
    Conference Adjourns
June 26, 2019