September 24, 2018
  • 7:45 AM
    Registration and Breakfast
  • 8:30 AM
    Opening Comments from the Chair
    Todd Humber
    Publisher/Editor-in-Chief, Canadian HR Reporter
    Canadian Occupational Safety, Thomson Reuters
  • 8:45 AM
    Keynote Address
    Create a New, Holistic Approach to Employee Experience to Transform your Organization
    Jannine Zucker
    Principal, Human Capital, Deloitte Consulting LLP

    Employee experience is not merely employee engagement or satisfaction. Discover what this new trend is really about and how it can impact your organization. Source a plan to:

    • Address challenges created by a new and complex working environment
    • Ensure integration of employee experience across diverse functions
    • Identify new techniques and tools to deliver results

    Create a holistic approach by embracing full potential of employee experience.

  • 9:30 AM
    Case Study: CSR
    Doing Well by Doing Good: Embracing Social Responsibility to Create More Committed, Purpose-Led Productive Workforce
    Samir Bajaj
    Global HR Director, The Coca-Cola Company

    Engaging in social responsibility improves employees’ work ethic and productivity. Be a good corporate citizen for the benefit of your employees, your community, and your own bottom line. Develop a strategy to:

    • Contribute to causes that your employees believe in
    • Support employee volunteer programs
    • Develop transparency and accountability for your actions

    Be a good corporate citizen to increase employee satisfaction and productivity.

  • 10:00 AM
    Emerging Workforce Trends: Compensation and Performance Management
    Manny Campione
    Senior Consultant and Market Leader, Compensation and Performance Management, Normandin Beaudry

    Today's Human Resources professionals are in an era of tremendous disruption in both business and talent arenas. As an HR professional, learn how you can keep pace with these upheavals to offer relevant, meaningful and engaging programs and solutions. Take away insights to:

    • Key business disruptors and how they're affecting the workplace
    • What it means to the employee experience and the implications
    • How we are rethinking compensation and performance management

    Stay atop of the latest trends to provide an ideal employee experience.

  • 10:30 AM
    Mid-morning Networking Break
  • 11:00 AM
    Interactive Session
    Birds of a Feather

    Gain insights from your industry peers and benchmark your organization against others in this interactive session. Attendees will be divided into informal discussion groups centred on a variety of topics related to employee experience. Topics to be discussed include:

    • Engaging Remote Workforce
    • Social Listening and Online Reviews
    • Mobile First EX
    • Employee Journey-Mapping/ Lifecycle
    • Data Analytics in EX

    “Flock together” to brainstorm innovative approaches to your most pressing challenges.

  • 11:30 AM
    Case Study: Recognition
    Benchmark Your Recognition and Rewards Program to Engage and Motivate your Employees
    Mark Olivier
    Director, Talent Engagement and Diversity, Air Canada
    Leslie-Ann Vezina
    Director, Employee Travel and Recognition, Air Canada

    Acknowledging employees for their work is an integral part of delivering a positive employee experience. Giving due recognition to your employees for their performance helps to develop a more motivated workforce. Source insights to:

    • How Air Canada’s Recognition Program came to life
    • Understand the types of rewards and recognitions employees want
    • Reward and celebrate the employees who drive business growth

    Employ recognition and rewards as key Ingredients to drive performance.

  • 12:00 PM
    Industry Expert: EPSI
    Employee Engagement and Organizational Values: A Case Study in a Financial Institution
    André Durivage, Ph.D.
    President, EPSI

    Studies have shown that a strong fit between the employees’ values and the organizational vision enhance satisfaction, engagement and employee experience. Learn about the results of a study conducted by EPSI over two years using their annual engagement surveys and administration of an organizational values assessment. Generate a plan to:

    • Identify the best way to define organizational values to maximize employee experience
    • Define values using different methods with or without employees’ input
    • Implement decisions based on insights for a positive impact

    Align your organizational mission with your employees’ values for a positive employee experience.

  • 12:30 PM
    Networking Lunch
  • 1:30 PM
    Case Study: Executive Buy-in
    Build the Business Case for Senior Management to Show How Employee Experience Drives Results
    Veronica Van
    Senior Product Manager, People Experience and Culture Strategy, Telus Digital

    Employee experience is more than a feel-good initiative -- it’s a business-focused tool to improve profitability. Gain executive buy-in by demonstrating how employee experience can transform your organization in a tangible way. Build a blueprint to:

    • Measure the outcomes and KPIs of employee experience
    • Tie improved employee experience to key business outcomes
    • Assess the ROI of employee experience initiatives

    Create a case to support employee experience in your organization.

  • 2:15 PM
    Case Study: Recruitment Analytics
    Leverage Talent Analytics to Improve Decision-making with Actionable Insights
    Arun Kochhar
    Global Head HR Insights & People Analytics, Xerox

    Organizations have started recognizing the value of employee experience but don’t know where to start. Use analytics to create actionable insights that identify the right talent to implement your employee experience projects. Take back to the office a plan to:

    • Build the right kind of Employee Experience Analytics team
    • Leverage analytical support to develop and implement EX initiatives
    • Recruit the right talent for your team

    Assemble an effective team to deliver actionable results for your organization.

  • 3:00 PM
    Networking Break
  • 3:30 PM
    Case Study: Candidate Experience
    Develop an Exciting Candidate Experience that Integrates with Your EX Program to Foster Growth
    Michelle Weitzman-Garcia
    Executive Director, Regeneron Pharmaceuticals
    Angi Calkins
    Executive Director, Talent Acquisition, Regeneron Pharmaceuticals
    Joshua Mitchell
    Director, Talent Brand Strategy + Employee Experience, Regeneron Pharmaceuticals
    Donna Dimke
    Head HR Business Partner for the Sciences, Regeneron Pharmaceuticals

    As companies continue to grow in size and scale, focusing on talent and culture to attract and retain employees has become crucial. Learn from Regeneron how they created a cross-discipline role tackling HR silos to think about the employee journey and experience. This TED-Style talk will discuss strategies to:

    • Attract: How to create a Talent Brand Strategy to build community and hire the top 10% of talent
    • Retain: How to refresh the cultural narrative based on the new needs of Regeneron
    • Renew: How to implement the Voice of the Customer approach to frame and understand the real needs of employees

    Create a winning candidate experience to support your overall employee experience.

  • 4:15 PM
    Case Study: Diversity
    Develop an Inclusive Culture to Improve Employee Experience in a Diverse Workforce
    Sharon Chung
    Senior Manager, Diversity Sourcing & LGBTQ2+ Talent, TD Bank Group
    Amy Hanen
    Associate Vice-President, Inclusion and Diversity, TD Bank Group

    The Canadian workforce is more diverse than ever before. Improve employee experience by embracing this diversity and fostering inclusion in your workplace. Source insights to:

    • Develop a workplace that celebrates diversity
    • Implement inclusion programs to support your workforce
    • Use diversity as a source of organizational strength

    Embrace diversity in the workplace to improve the employee experience.


  • 4:45 PM
    Conference Adjourns to Day Two
  • 4:50 PM
    Evening Executive Reception
September 24, 2018
September 25, 2018
  • 7:45 AM
    Registration and Breakfast
  • 8:30 AM
    Opening Comments from the Chair
    Todd Humber
    Publisher/Editor-in-Chief, Canadian HR Reporter
    Canadian Occupational Safety, Thomson Reuters
  • 8:45 AM
    Keynote: Public Sector
    Unlock the Full Potential of Employee Experience to Optimize the Performance of your Workforce
    Karen Niparko
    Executive Director - Chief Human Resource Officer, City and County of Denver, Colorado

    The City and County of Denver is implementing leading edge initiatives to cultivate a culture of exceptional employee experience. Their participation in the Bloomberg Harvard City Leadership Initiative has resulted in Denver’s Employee Wellbeing Initiative. Learn how you can create a valued employee experience, promote professional and leadership growth and tackle the ever-changing workforce related challenges. Take away valued insights on:

    • Creative ideas to improve your candidate and employee experience
    • Creating a culture of employee engagement to increase employee-led innovation, improve performance and cultivate valuable outcomes
    • Continuously ensuring a thriving culture of engaged, educated workforce in an extremely competitive job market

    Build a desired employee experience that promotes increased employee performance and engagement.

  • 9:30 AM
    Case Study: Personalization
    Develop Strategies to Create a Customized Employee Experience
    Poonam Tewari
    Director, Human Resources, Ubisoft Toronto

    In a modern and diverse workplace, one size does not fit all. Employees expect to be treated as individuals and receive personalized treatment in all aspects of their life. Know what your employees want and need to increase retention and create a unique employee experience. Take away practical tips to:

    • Learn about employees to make personalized experiences
    • Adapt policies according to personal preferences of the employees
    • Leverage feedback methods and learning and development patterns

    Deliver a unique employee experience to improve your employee retention.

  • 10:00 AM
    Case Study: Managers as EX Champions
    Revolutionize How Your Managers Engage with Employees with a People-focused Approach to Improve Employee Experience
    Stephanie A Miller
    Director, Labor and Employee Relations, Lowe's Companies, Inc.

    It is said that employees don’t leave their company, they leave a bad manager. Managers’ actions towards their team members have a significant impact on employees’ experiences. Give your team leads the right skills to enhance employee experience. Get a plan that will help your managers understand:

    • Why having a positive attitude matters
    • How to listen to team members
    • The art of communicating expectations and accountability

    Develop leadership in your organization to support employee experience.

  • 10:30 AM
    Mid-morning Networking Break
  • 11:00 AM
    Case Study: Foster a CX Culture
    Create a Better Customer Experience by Fostering a Culture of Care As Part of your Employee Experience
    Amandah Wood
    Culture and Employee Experience Specialist, Shopify

    Employees who feel engaged and cared for will care about your organization and feel motivated to provide a better customer experience. Focus on the experience of your employees to create a better experience for your customers. Take away insights to:

    • Importance of investing in your employee experience to build an internal culture around customer experience
    • Initiatives for uniting customer-facing teams
    • Shortening the distance to the front line for non-customer-facing teams

    Build an environment that empowers care and growth in your workforce.

  • 11:45 AM
    Case Study: Employee Wellness
    Create A Mindful Organization that Promotes a Healthy Mind and Body for Employees
    Tiffany Moore
    Director of Human Resources, Doctors Without Borders

    A happy, healthy workforce is also a more productive and profitable workforce. Explore ways to support your employee’s wellbeing so they can better support your organization. Source best practices to:

    • Implement employee health and wellbeing programs within a limited budget
    • Focus on mental health and wellness needs of your employees
    • Use tools to help employees meet their health and wellbeing goals

    Enhance the health and well being of your employees to build a happier, more productive workforce.

  • 12:15 PM
    Networking Lunch
  • 1:15 PM
    Culture in Disruption
    Building your Organizational Culture for a World of Disruptive Change
    Matt Brown
    Executive Director, Human Resources, Aviso Wealth

    Disruptive technologies are opening new markets and customer expectations are evolving daily. Learn how your firm can drive transformational change through HR as a strategic function. Source practical tips on:

    • EX’s role in building trust in the workplace
    • Connecting employees to a common purpose
    • Leading in a continuously evolving landscape

    Prepare your firm for a journey of transformation.

  • 1:45 PM
    Case Study: Workplace Solution
    Designing the Physical Workspace to Improve your Employee Experience
    Angela Schafer
    Early Career Segment Lead, Strategy & Integration, MD Financial Management

    Few changes in the office are bigger than change the office itself! More and more organizations are significantly altering the workplace, creating a flexible environment more conducive to collaboration and knowledge working.Learn how MD Financial Management has implemented a national workplace solution that has enhanced the client and employee experience. Hear how they:

    • Used guiding principles for the desired experience in order to meet business objectives
    • Introduced unconventional ways to allow for flexibility in the workplace
    • Engaged leaders to manage individual and team concerns
  • 2:15 PM
    Case Study: Surveys
    The Rogers Employee Experience Survey and Journey to Best-In-Class Engagement
    Geoff Ho
    Sr. Manager, Research & Advisory, Organization Development, Rogers Communications

    At Rogers, we’ve been on a multi-year journey to reach best-in-class engagement and a high-performance culture by leveraging our employee experience survey. Join this session to learn about:

    • Our perspective on employee experience and how we’ve demonstrated it’s criticality to business performance
    • Our journey to best-in-class engagement leveraging the employee experience framework and survey
    • How we approach action-planning on the employee experience survey

    Source best practices to develop a more engaged workforce.

  • 2:45 PM
    Mid-afternoon Networking Break
  • 3:15 PM
    Case Study: Younger Workers
    Create an Employee Experience that Gen Z and Millennials Will Love
    Alana Free
    Vice President, People and Culture, GoodLife Fitness Clubs

    Gen Z is soon going to overtake their cohorts in the workforce and millennials already make up the largest chunk. Understand their unique needs to enhance their experience and build loyalty. Enact a plan to:

    • Build an authentic employer brand that both Gen Z and millennials respect
    • Use technology and social platforms to engage and support employees
    • Embrace flexible work arrangements

    Enhance employee experience for the largest segment of the workforce to become an employer of choice.

  • 3:45 PM
    Panel Discussion: Building an EX Plan
    How to Guarantee the Success of Your EX Initiative with the Right Strategy and Implementation
    Todd Humber
    Publisher/Editor-in-Chief, Canadian HR Reporter
    Canadian Occupational Safety, Thomson Reuters
    Deenah Patel
    Senior Director, Employee Experience Centre of Expertise, RBC
    Alana Free
    Vice President, People and Culture, GoodLife Fitness Clubs
    Matt Brown
    Executive Director, Human Resources, Aviso Wealth
    Stephanie A Miller
    Director, Labor and Employee Relations, Lowe's Companies, Inc.

    For your employee experience strategy to succeed, you need to have a clear development and implementation plan. Create a roadmap to take employee experience from aspirational to actual in your organization. Develop a practical strategy to:

    • Assemble a diverse set of experts to form your employee experience team
    • Gain buy-in from executives, line managers and front-line workers
    • Measure and assess the results of your plan

    Create an actionable strategy to make employee experience a priority in your organization.

  • 4:45 PM
    Conference Adjourns
September 25, 2018

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