Day 1: Jun 18, 2023
Day 2: Jun 19, 2023
3:55 pm
CASE STUDY
MOMENTS THAT MATTER: REIMAGINING ENGAGEMENT THROUGH THE LENS OF EMPLOYEE NEED
By focusing on the critical moments when employees truly need support, rather than simply reacting to scheduled touchpoints, organizations can deepen engagement, reduce friction, and amplify impact. Walk away with an action plan on:
- Identifying Moments of Need across the employee journey including onboarding, growth, change, recognition, and exit, and aligning support around each of these moments
- Mapping employee needs using a simple framework that uncovers emotional, informational, and operational pain points
- Activating just-in-time and in-the-flow-of-work support using low-lift tools such as nudges, AI assistants, or peer networks
- Replacing one-size-fits-all programs with personalized and need-based engagement strategies that grow with your workforce
- Leveraging these insights to drive more effective change and ensure sustainment by meeting people exactly where they are and when they need it most
Shift your approach from delivering engagement as a series of events to designing it as a responsive, human-centered system that creates lasting value.
