AI plays a crucial role in enhancing customer and employee experiences at Manulife, led by Melinda Drexler. Melinda presented this inspiring session with a focus on generative AI’s transformative potential, particularly in customer operations and fraud detection. A no-regrets approach involves corporate participation and governance. The session highlighted quick wins in HR, effective use cases for ChatGPT, and the overall benefits of generative AI in skill development and problem-solving. How do you use generative AI in your work?

Don’t miss out on the upcoming Employee Experience event where the biggest issues facing HR & Employee Experience professionals in 2025 will be addressed. Join us at the 2025 Employee Experience Summit on June 18-19th, at Old Mill Toronto Hotel, Toronto ON.

Discover the latest employee experience tools and strategies, connect with industry experts, and explore cutting-edge innovations in the HR & Employee Experience industry!

Register now to secure your spot https://bit.ly/EXSummit2